Help with the work, not a ticket maze.
Questions about a screening, answer quality, purchase, receipt, or refund go directly to the person running Resumarsh.
Contact support
Email support@resumarsh.com. Include your Resumarsh account email and, for billing questions, the purchase reference shown on your billing page. Do not send card numbers, security codes, passwords, or identity documents.
Replies come from a Resumarsh support address so you can continue the conversation by email.
Refunds
We offer a full refund of an unused answer pack when requested within 30 days of purchase. We also provide refunds for billing errors or service failures. If a pack has been partly used, contact us so we can review the affected purchase and service failure.
A full refund removes the pack’s remaining answers. A partial refund reduces the original allowance in proportion to the amount refunded, rounded up to whole answers removed. Previously used answers are not restored by a refund.
Payment and service help
Purchases marked Sold through Link use Stripe for checkout, receipts, transaction support, and applicable tax handling. Resumarsh handles screening and product support. Your receipt contains Stripe or Link contact details for payment questions; you can always start with us and we will direct the request appropriately.
Before you write
- Refresh the billing page if a completed payment still appears pending.
- Keep the purchase reference and receipt link; neither contains your card details.
- For an answer-quality concern, include the screening name, candidate handle, and question.
See the Terms of Service and Privacy Policy for the complete current terms.